1- HOW CAN I BECOME AN AGENT?
Contact us using the form and we will send your registration forms. You will have to send us the documents as stated with completed form, upon receipt of the form and relevant documentations we will send you a unique ID to access our system.
2- WHICH COUNTRIES CAN I SEND MONEY TO?
Currently, we are offering our services to Pakistan, INDIA, and UAE. We are developing our business in other countries so watch out for further announcement.
3- WHAT ARE THE REQUIREMENTS TO MAKE A TRANSACTION?
It is mandatory that you register with us. Once registered, then you will be able to make transactions for customers.
4- WHAT FORMS OF PAYMENT ARE ACCEPTED?
Cash- Payment can be made into anyone of our branches in person or you can deposit the said monies into our nominated bank account.
Cheques are not accepted
Credit or debit cards to execute transactions
Online payments are also acceptable only for registered customers
5- WHICH BANKS CAN I DEPOSIT THE MONEY INTO?
Dollar East UK Money Transfer Ltd has banking facilities provided by Natwest Bank. Once registered, we will provide you the account details and you can deposit your money in any of Natwest branches in UK.
6- WHAT IS THE LIMIT TO THE TRANSACTION I CAN SEND THROUGH DOLLAR EAST UK MONEY TRANSFER LTD?
The transfer limit depends on the destination country and its regulations. Please contact us to find out more information. We will send you full detail once you have registered with us.
7- HOW SOON WILL THE BENEFICIARY RECEIVE THEIR MONIES?
It depends which of our services you chose to send
Same day service- CASH
Next day service- CASH
Direct Transfer to Bank
8- WHAT DOCUMENTATION SHOULD THE BENEFICIARY USE TO RECEIVE THEIR MONIES?
The beneficiary requires their country of residence national ID card. (Original and copy)
9- IS PERSONAL INFORMATION OF CUSTOMER PROTECTED?
We guarantee 100% customer confidentiality.
10- HOW WILL I KNOW THE STATUS OF MY TRANSACTION?
Please put your unique transaction ID in our tracker and this will give you most up to date status of your transaction.
11- WILL I RECEIVE SOME SORT OF RECEIPT FOR MY TRANSACTION?
Yes you can print your transaction
12- WHAT IF MY TRANSACTION IS REFUSED?
Money laundering and other unlawful activities Dollar East UK Money Transfer Ltd reserves the right at all times to refuse to process any currency orders or International Money Transfers at any stage, which it believes in its sole discretion, is connected in any manner to a drug money laundering, terrorist activity or other unlawful purpose.
We have a legal obligation to report to regulators any such suspicious transactions. The definition of a suspicious transaction is one that raises "an unconfirmed belief" or "a fleeting inkling".
13- I STILL HAVE ADDITIONAL QUESTIONS ABOUT THE SERVICE, WHOM SHOULD I CONTACT?
Please contact the following numbers to have your queries answered
+44-161- 850 2424
+44-161- 826 9424
fax at +44-161-850 2434
email at email@example.com